We make all of our desserts in house, by hand, this includes mixing and making colors with food coloring. Variations in color, design, and details are to be expected.
We reserve the right to artistic interpretations on all orders.
We will not refund orders for this type of discrepancy as we do our best to create desserts that are beautiful and tasteful with the available resources we have.
/ PRIVACY & SAFETY
We do not keep your personal information other than your name, email address and order history. All credit card information is held privately.
We will never ask for payment over the phone to help protect our customers. All custom orders will be paid via our secure payment portal. All online orders will be placed online as well through a secure payment portal.
We may on occasional send an email newsletter out with information on new products, events or promotions. You may opt out at anytime.
Seatown Sweets does NOT provide flowers (real or fake), cake toppers, or garnishments such as candies, chocolates, or other cake décor; all such items must be ordered and/or provided by the customer unless specifically agreed upon by the client and Seatown Sweets and charged accordingly. No assumptions should be made that we will provide such decorations.
/ REFUNDS & CANCELLATIONS
ALL SALES ARE FINAL.
We shall reserve the right to refund a customer only in the event that we cannot fulfill the order and shall notify the customer via email of this.
Any product that is not picked up on the agreed upon date will also not be refunded and we will discarded in 48 hours.
Due to the perishable nature of our work and the limited number of orders we can take each week, ALL SALES ARE FINAL. No refunds, postponements or rescheduling will be allowed once an order is paid due to COVID, illness, inclement weather or general cancellation.
/ DAMAGED PRODUCT
Delivery Policy Pertaining to Damage
I understand that once Seatown Sweet has delivered, set up and/or left the premise that any damages to the cakes, desserts or other such items are no longer the responsibility of Seatown Sweets. Seatown Sweets is not obligated to fix, or provide new/replacement product(s) in this event. If replacement product(s) is/are needed, and time allows Seatown Sweets to replace them, they will be billed at the full amount.
Pick Up Policy Pertaining to Damage
If desserts are being picked up from the bakery in lieu of delivery, the same policy above holds true. Seatown Sweets is not obligated to fix, or provide new/replacement product(s) in this event. If replacement product(s) is/are needed, and time allows Seatown Sweets to replace them, they will be billed at the full amount.
/ WEATHER POLICY
Due to the perishable nature of our products and our ordering and production timeline, orders cannot be reschedule or postponed due to adverse weather. Items will be available for pick up at our Kirkland location for 48 hours after the agreed upon order date. If items are not collected, the order and money will be forfeit. Seatown Sweets will not be responsible for delivering the order if the client is unable to pick up.