/CREATIVE LIBERTY
We make all of our desserts in house, by hand, this includes mixing and making colors with food coloring. Variations in color, design, and details are to be expected.
We reserve the right to artistic interpretations on all orders.
We will not refund orders for this type of discrepancy as we do our best to create desserts that are beautiful and tasteful with the available resources we have.
/ PRIVACY & SAFETY
We do not keep your personal information other than your name, email address and order history. All credit card information is held privately.
We will never ask for payment over the phone to help protect our customers. All custom orders will be paid via our secure payment portal. All online orders will be placed online as well through a secure payment portal.
We may on occasional send an email newsletter out with information on new products, events or promotions. You may opt out at anytime.
/ GARNISHMENTS
Seatown Sweets does NOT provide flowers (real or fake), cake toppers, or garnishments such as candies, chocolates, or other cake décor; all such items must be ordered and/or provided by the customer unless specifically agreed upon by the client and Seatown Sweets and charged accordingly. No assumptions should be made that we will provide such decorations.
/ WEATHER POLICY
Due to the perishable nature of our products and our ordering and production timeline, orders cannot be reschedule or postponed due to adverse weather. Items will be available for pick up at our Kirkland location for 48 hours after the agreed upon order date. If items are not collected, the order and money will be forfeit. Seatown Sweets will not be responsible for delivering the order if the client is unable to pick up.
/ PICK UP POLICY
We strongly encourage the individual who places the order to be the one who picks it up. We understand that alternative arrangements may sometimes be necessary; however, if a designated representative is collecting the order, please ensure they are fully informed about the items they are receiving and ensure they have collected all ordered items before leaving the premise.
Abandonment:
Any product that is not picked up on the agreed upon date will also not be refunded and we will discarded in 48 hours.
/ REFUNDS & CANCELLATIONS
ALL SALES ARE FINAL.
We shall reserve the right to refund a customer only in the event that we cannot fulfill the order and shall notify the customer via email of this. No changes or modifications can be made once an order has been place and paid for.
Any product that is not picked up on the agreed upon date will also not be refunded and we will discarded in 48 hours.
Due to the perishable nature of our work and the limited number of orders we can take each week, ALL SALES ARE FINAL. No refunds, postponements or rescheduling will be allowed once an order is paid due to COVID, illness, inclement weather or general cancellation.
/ DAMAGED PRODUCT
Delivery Policy Pertaining to Damage
Seatown Sweets takes great care in transporting and inspecting every order prior to delivery. We ask that the recipient inspect the order upon delivery and report any concerns regarding quality, damage, design, or order accuracy before our delivery team leaves the premises.
Once Seatown Sweets has completed delivery and departed the location, responsibility for the order transfers to the customer.
We are not responsible for any damage, deterioration, melting, color changes, image bleeding, breakage, or other changes that occur after delivery due to handling, storage, transportation, or environmental conditions.
Seatown Sweets is not obligated to repair, replace, or refund products reported as damaged after delivery has been completed. If replacement products are requested and our production schedule permits, they will be treated as a new order and billed at the current retail price.
Pick Up Policy Pertaining to Damage
All orders are carefully inspected prior to leaving our bakery. We encourage customers to verify that they have received the correct items and that they are satisfied with the quality and condition of their order before departing.
Any concerns regarding product quality, damage, design, or order accuracy must be brought to our attention at the time of pickup so we have the opportunity to inspect the order and resolve the issue before it leaves our facility.
Once an order has been picked up and has left the bakery, responsibility for the products transfers to the customer. Seatown Sweets is not responsible for any damage, deterioration, melting, color changes, image bleeding, breakage, or other changes that occur after pickup due to transportation, handling, storage, environmental conditions, or any other circumstances outside of our control.
Seatown Sweets is under no obligation to repair, replace, or refund products that are reported as damaged after they have left our bakery. If replacement products are requested and our production schedule permits, they will be treated as a new order and billed at the current retail price.