Employment

Thank you for your interest in employment opportunities with Seatown Sweets! We are a small, boutique bakery that emphasizes quality in our products. Our team members should have a passion for baking and love educating our customers about our craft. Please read our below job descriptions with careful consideration. If you feel like you would be a good fit, then we can't wait to hear from you!

Current Openings

Customer Service Representative

Seatown Sweets is excited to advertise for the position of Customer Service Representative. Seatown Sweets is a small, independently run bakery specializing in sugar cookies, cakes, cake pops, mini desserts and other sweet treats. If you are new to the food industry or want to learn more about bakery operations, this is the perfect starting position.

While this is predominantly a front-of-house position, our new team member will be involved in all aspects of the bakery operations. You will learn all about baking processes for our various treats, preparation and inventory, as well as assisting the Head Baker, Cake Decorator or Bakery Assistant in various baking tasks. This position will assist in cleaning up, and opening and closing our small shop.

In the role you will also learn a lot about exceptional customer service and retail support, including online platforms and delivery services.

The role we are trying to fill has a varied schedule but we will work with you to keep your shifts consistent week-to-week. This position must be available to work Friday 11am -6pm and Saturday 11am-3pm. The ideal candidate will be punctual and reliable to work these shifts each week and any other requested scheduled shifts.

OUR TEAM MEMBERS:

  • Have a great attitude and team-player energy;

  • Are problem solvers and able to think on their feet;

  • Are focused on quality and attention to detail;

  • Must be 18 years of age or older;

  • Have a Valid WA Driver’s License and form of transport;

  • Must have or receive a WA Food Handler Permit;

  • While no formal education or work experience is required, previous experience as a Baker or in another operational support role at a bakery, restaurant, or foodservice environment is a plus.

SKILLS REQUIREMENTS:

  • Proactive mindset and ability to prevent and spot errors/maintain high level of quality;

  • Strong time management skills and a sense of urgency;

  • Attention to detail;

  • Strong communications skills - must be able to speak English well;

  • Strong customer service skills;

  • Professional phone manner;

  • Strong organizational skills and high level of cleanliness;

  • Possesses the discipline and attention to detail to strictly adhere to health and safety practices and work environment standards;

  • Is diligent, organized, and self-motivated, with the ability to operate independently with minimal supervision.

  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

 

JOB RESPONSIBILITIES INCLUDE THE FOLLOWING:

  • Assisting in opening or closing the kitchen and shop;

  • Keep displays and backstock fully loaded;

  • Keep shop clean and organized;

  • Re-stock ingredients when needed;

  • Assist in opening or closing the store;

  • Customer service including greeting customers, taking orders, answering questions, making suggestions, and packaging orders for all walk-in customers;

  • Accept and prepare customer online orders (Door Dash, UberEats, GrubHub);

  • Package pre-orders and have ready for customer pick up/delivery times;

  • Keep food display freshly stocked and clean;

  • Must be available and comfortable delivering cakes and desserts around King & Snohomish County;

  • Keep packaging materials fully stocked, prepped, and organized.

 

ENVIRONMENTAL JOB NEEDS;

  • Most of the time is spent moving about frequently. There may be a need to occasionally undertake additional movements, including bending, handling, pulling, reaching, and stooping.

  • Applicants must have the ability to lift 50lb bags of flour and sugar, and stand for extended periods of time;

 

TIME COMMITMENT & COMPENSATION

  • 10-15 hours per week

  • $13.69/hour plus tips

  • Must be available Fridays 11-6pm and Saturday 11-3pm. Holiday hour support may be scheduled during November and December for additional hours.

Ready to Apply?

We would love to hear from you! Please send the following to us for consideration:

1) Current Cover Letter & Resume

2) 3-5 Pictures of your best bakes (optional)

3) Hours of Availability. 

Email the above to Kayla at info@seatownsweets.com

Please include Job Title in subject line

We will be in contact if we feel you are a good fit for the position.