Contact Us & Order Inquiries

We happily take custom orders for parties, weddings, corporate events and special occasions. To place a custom order, please email us. We try to respond to all requests within 24 hours Monday - Friday. 

Frequently asked questions

How Do I Place a Custom Order?

All custom orders must be placed via email. We do not accept custom orders in person. For custom orders, please send us an email to info@seatownsweets.com Please include as much detail as possible so we can better assist you. -Name and contact info - Date desserts are need by - Type of dessert(s) - Number of people you are serving **COMCAST EMAILS** If you have a "___@Comcast.net" email address please note that sometimes the Comcast email serve blocks our email responses. If you have not heard back from us within 24 hours, please try and contact us with a different email address or giving us a call during business hours. We apologize for this inconvenience.



Where Are You Located?

We are located in Kirkland Totem Lake off of NE 124th ST & Slater AVE NE near Toyota of Kirkland and Lucky 7 Saloon. Address: 12815 NE 124TH ST, Suite Q, Kirkland WA 98034 Please see our hours for more infomation.



What Are Your Hours?

Our store is currently open Monday through Friday 11am - 6pm. Special Holiday Hours & Closures July 5th: Closed Sept 6th: Closed Nov 25-26th: Closed Dec 24 - Jan 3rd: Closed for Christmas Break To place a custom order, please email us info@seatownsweets.com For general inquiries you can call us at 425-605-9537



What is the Timeline for Ordering?

Our production timeline is dependent on the orders we receive on a first come, first served basis. We recommend reaching out to us as soon as possible. Cookies: Minimum of 3 day Cake Pops: Minimum of 3 days Cupcakes: Minimum of 2 days Cakes: Minimum of 7 days* *We do not take last minute custom cake orders. Please see our order online page for available preselected cakes. Large Orders (over 250) - We recommend 7-10 business days



Do You Deliver?

Yes we deliever to King and Snohomish County for a fee, some exclusions and order minimums may apply. Delivery outside of service area will have an order minimum plus delivery fee. Please contact us for details or specify in your order. Pick up at the bake shop is preferred and free!



What is Your Refund/Cancellation Policy?

Due to the custom nature of our business, all sales are final. Payment for custom orders is due by date on invoice to ensure inclusion on our production schedule. An order is not considered confirmed and on the production schedule until payment is made. If the order is cancelled within 5 days of the event/delivery date, the order will still be charged at 100%, and if the product/order was made, it will need to be picked up. No refunds will be given. For any unpaid balances, a 10% per day late fee will incur after invoice date. Orders may be rescheduled depending on the nature of the product and within a minimum of 7 days notice of the event/delivery date.



Do You Offer Bulk Discounts?

Due to the custom nature of our products and the labor required to make our desserts with quality and care, we do not offer bulk discounts.



What is Considered a Custom Order?

Custom orders are cakes, cake pops cookies and other treats that are not available to order in our online shop. These can be found in our photo gallery. We carry our most popular cakes, cookie assortments, cake pops and cupcakes in our online web shop and those orders can be placed directly through the website. We recommend checking our online shop first before placing a custom order. We take a limited amount of custom orders a week but can usually accommodate an order from our pre-styled online shop options. Please visit our online shop first before emailing us for a custom order. www.seatownsweets.com/shop or click the "Shop Online" tab on our navigation bar.



Order Inquiries

info@SeatownSweets.com

425-605-9537
Mon - Fri 11am - 6pm

​

12815 NE 124th ST, Suite Q,

Kirkland, WA 98036

​

Walk-ins are welcome for in store purchases only. For questions please contact us via phone or email.

We do not take orders in person.

​​

© 2021 by Seatown Sweets. Seatown Sweets is a trademarked name of K.R.Heffner Holdings LLC. All rights reserved.