How to Order FAQs
How Do I Place a Custom Order?
All custom orders must be placed via email. We do not accept custom orders in person or over the phone.
For custom orders, please send us an email to email@example.com
Please include as much detail as possible so we can better assist you.
-First and Last Name
- Phone Number
- Date desserts are need by
- Type of dessert(s) you are interested in
- Number of people you are serving
- Attach any inspiration pictures to your emails
**COMCAST EMAILS & SPAM FOLDER"
If you have a "___@Comcast.net" email address please note that sometimes the Comcast email serve blocks our email responses. Additionally, due to a received Gmail updating, we are expericing promblems with our emails getting filtered into the Spam Folder. Sometimes your emails are also filtered out to us. It's frustrating but what can we do?
If you have not heard back from us within 24 hours, please try and contact us with a different email address or giving us a call during business hours. We apologize for this inconvenience.
Where Are You Located?
We are located in Kirkland Totem Lake off of NE 124th ST & Slater AVE NE near Toyota of Kirkland and Lucky 7 Saloon.
Address: 12815 NE 124TH ST, Suite Q, Kirkland WA 98034
Please see our hours for more infomation.
What Are Your Business Hours?
Our store is currently open Monday through Saturday 11am - 6pm.
Special Holiday Hours & Closures
Dec 24: Open 11am - 4pm
Dec 25- Jan 3rd: Closed for Christmas Break
For general inquiries you can call us at 425-605-9537
What is the Timeline for Ordering?
Our production timeline is dependent on the orders we receive on a first come, first served basis. We recommend reaching out to us as soon as possible. Our recommended ordering timeline is as follows but subject to availability.
Custom Cookies: Minimum of 7 day
Custom Cake Pops: Minimum of 3-5 days
Custom Cupcakes: Minimum of 3-5 days
Cakes: Minimum of 7 days*
*We do not take last minute custom cake orders. Please see our order online page for available predesigned cakes.
Large Orders (over 250) - We recommend 7-10+ business days
Please see our online store for predesigned desserts with our most popular designs and themes. These are not fully custom and have a quicker turnaround time. Please note the production times on the product page(s).
Do You Deliver?
Our days at the bakery are busy so pick up is preferred.
We offer delivery to Kirkland, Redmond, Bellevue, Woodinville, Bothell and Kenmore for a fee. Some exclusions may apply. This does not apply to weddings and/or large events.
If you are checking out on our online store, enter your address at checkout on the cart review page to populate the associated delivery fee. If delivery is available a fee will show under "shipping." If delivery is not available then "In Store Pick Up" will be the only option.
For custom orders, please inquiry about delivery in your email.
When making a delivery, we will leave the product on the front door step if we are unable to make contact with the recipient. If we are not able to make the delivery, the product will return to the bakery and must be picked up within 2 business days or a re-delivery fee will be charged.
Reasons we can't make a delivery include:
1) Unable to reach doorstep due to a secured building or property.
2) Incorrect Address
3) Business was not open
4) Extreme Heat/Weather Conditions
Terms & Conditions
When you place a custom order, we are making those products specifically for you. Therefore,
all sales are final. Payment for custom orders is due by date on invoice to ensure inclusion on our production schedule. An order is not considered confirmed and on the production schedule until payment is made.
If the order is cancelled within 5 days of the event/delivery date, the order will still be charged at 100%, and if the product/order was made, it will need to be picked up. No refunds will be given.
For any unpaid balances, a 10% per day late fee will incur after invoice date.
Orders may be rescheduled depending on the nature of the product and within a minimum of 7 days notice of the event/delivery date.
Creative Liberty & Artistic Intrepretation
We make all of our desserts in house, by hand, this includes mixing and making colors with food coloring. Variations in color, design, and details are to be expected. We reserve the right to artistic intrepretations on all orders. We will not refund order for this type of discrepancy as we do our best to create desserts that are beautiful and tasteful with the available resources we have.
Do You Offer Bulk Discounts?
Due to the custom nature of our products and the labor required to make our desserts with quality and care, we do not offer bulk discounts.
What is Considered a Custom Order?
Custom orders are cakes, cake pops cookies and other treats that are not available to order in our online shop. These can be found in our photo gallery.
We carry our most popular cakes, cookie assortments, cake pops and cupcakes in our online web shop and those orders can be placed directly through the website.
We recommend checking our online shop first before placing a custom order. We take a limited amount of custom orders a week but can usually accommodate an order from our pre-designed online shop options.
Please visit our online shop first before emailing us for a custom order.
www.seatownsweets.com/shop or click the "Shop Online" tab on our navigation bar.
How Do I Order a Cake?
We have several options for cake designs depending on your needs.
- Traditional Cakes
- Bakery standard cakes
- Look like the flavor they are, example: Carrot Cake.
- No customization
- Please see the Menu & Pricing Tab > Traditional Cakes for More Information
- Pre-Designed Cakes
- Our popular styled cakes for quick ordering
- These can be ordered from our website
- The include our Traditional Cakes styles as well as popular theme or styled cakes
- Limited to No Customization
- Order Directly from Our Web Shop Under the Shop Online Tab
To Order a Custom Cake Please Email the Following Inquiry Form to Info@SeatownSweets.com
- Custom Cakes
- We will create a cake to your vision
- You provide pictures or examples or look at styles in our photo gallery
- We only make cakes in buttercream
- WE DO NOT MAKE FONDANT
- WE ONLY MAKE ROUND CAKES.
- Our cake flavors are preset. We do not allow for mix and match flavors.
- Please see our Menu & Pricing Tab > Custom Cakes for more information on flavors, sizes and pricing.
Please add your project deadline date in the subject line.
Example: "Custom Cookies for 10/10/21"
Please include the following information in your email:
First & Last Name:
Type of Desserts Interested In:
Number of People Serving:
Any Themes of Colors:
Please attach pictures for reference in your email.
We strive to respond to all emails within 1-2 business days. If you have not heard back from us, please check your SPAM folder, sometimes our emails get filtered. If you still have not heard back from us please give us a call to check in. Sometimes your emails get filtered to us. We don't know why, but we blame Gmail.
How Do I Order Sugar Cookies?
What Kind of Frosting Do You Use?
Our sugar cookies are made using buttercream frosting. We do not make cookies in royal icing (smooth, hard frosting type) which is commonly seen on Pinterest. Our techniques are styles are therefore different and limited to what you see online. We recommend looking at our photo gallery to see examples of the cookies we make.
What Size are the Sugar Cookies?
Most of our cookies are about 3" to 4" in size. The size is dependant on the manufacturer and we cannot change the size of the cookies. We try to make them a able serving size. We do not make mini sugar cookies.
How Do I Order Pre-Designed Cookies
We have a selection of our most popular designs for birthdays, baby showers, bridal showers and holidays on our webside under the Shop Online tab. You can purchase these directly from our website and they have a limited amount of customization for a fixed price. Customization may include colors and some small text, please see the product desciption page for the available customization options.
How Do I Order Custom Cookies?
Custom cookies are concidered any cookie that is not readily available for ordering from our online web shop. They start at $42/dozen and require a 2 dozen order minimum. To learn more, please see the Menu & Pricing tab > Custom Cookies for more information.
How Do I Order Cake Pops?
We have 2 options to order cake pops.
Pre-Design Cake Pops
You can order pre-designed cake pops directly from our online web shop under the Shop Online Tab. These are not customizable and are priced accordingly for quick ordering.
Custom Cake Pops
Custom cake pops must be ordered via email. We do not make any shaped cake pops or character themed cake pops. Please see examples of our work in our Photo Gallery page.
To learn more about flavors and pricing, please visit the Menu & Pricing tab > Cake Pops
How Do I Order Cupcakes
We have a large selection of cupcakes available in store daily to purchase. These are not customizable and are styled like the flavor they are. Just like a regular cupcake shop. You can also pre-order these cupcakes on our web shop under the Shop Online tab.
We only make custom cupcakes with vanilla or chocolate cupcake base with vanilla or chocolate buttercream depending on the the design. We can customize sprinkles for the cupcakes. If you are looking for added embellishments that need to be ordered, it may increase the cost of the cupcakes.
We also specialize in buttercream flowers on our cupcakes. We do not work with fondant.
Please see our Menu & Pricing Tab > Cupcakes to learn more.
Do You Make Character or Novelty Themed Desserts
No. Seatown Sweets is a Trademarked brand. Therefore we uphold and abide by the Licensing and Trademark Laws and do not offer character or novelty themed treats which require businesses to have permission to use their creative assests with licensing fees. As a small company, we cannot pay these fees.
Therefore, we can make desserts in more whimsical designs or similar colors to your desired theme and recommend searching online for custom cake toppers to go on the cake.
What Defines a Character or Novelty Theme?
- Any Professional or Collegiate Sports Team
- Any Trademarked Brand or Logo
- TV/Disney/Movie Characters or Shows